Telephone: 613.878.6800 |
eMail: devonia@devonia.com |
Installation Manuals
Installation Manuals
Installation manuals explain how to install and configure your hardware or software product.
These documents range from one illustration to hundreds of pages containing procedures and reference material.
We write all documentation using Microsoft 365TM.
Designing flexible documents
Typically, we design installation manuals for a:
- first time installation;
- standalone product; and
- product that will integrate seamlessly into an existing system.
This allows the core document to be used in a variety of roles by a broad range of users.
Instruction Manuals
Instruction Manuals
Instruction manuals provide precise information to use your product efficiently and keep it operating at peak performance.
Identifying the reader
For technicians, developers, engineers or Information Technologies (IT) specialists, we write manuals that give them necessary information quickly, making high use of tables, charts and diagrams. This saves time and increases productivity.
For new users we write step-by-step instructions in simple, clear language, often accompanied by illustrations for guidance and to provide reassurance. This builds immediate confidence in your product.
Quick Start Guides
Quick Start Guides
Quick start guides are booklets, sheets or pamphlets that give knowledgeable users enough information to perform basic tasks immediately.
Sometimes only an illustration, a flowchart or a table of specifications is all you need.
Online Help
Online Help
Online help offers immediate, task-specific assistance to enable software users accomplish unfamiliar tasks.
Reducing user frustration is the key to a successful online help system.
Online Help Systems
We use Adobe RoboHelpTM / RoboHTMLTM as our authoring packages.
They provide file types suitable for:
- embedding in electronic media, such as a CD-ROM;
- server-based help available throughout your network; or
- periodic, internet-downloadable updates direct to your client's computer.
Documentation Services
Documentation Services
We use Microsoft Office Suite (Microsoft 365TM) for writing, MS-Visio for chart graphics and interactive Portable Document Format (PDF) to create:
- Concept of Operation (CONOP)
/ Project Charters; - DevOps / NetOps;
- Information Technology Service Management (ITSM) support documents;
- Flow Charts / Gantt Charts / Block Diagrams;
- Gap Analysis / Reports;
- Requests for Change (RFCs) / Change Management (CM) documents;
- Standard Operating Procedures (SOPs);
- Statements of Work (SOWs);
- and more...
What We Do
What We Do
We come in.
We solve the
problem.
We go home.
Contact Us
Devonia Technical Communication Services Inc.
Ottawa ~ Ontario ~ Canada
Telephone:
613.878.6800
eMail:
devonia@devonia.com
Telephone: 613.878.6800 |
eMail: devonia@devonia.com |